Privacy Policy

Your Doctor Buddy (“Your Doctor Buddy,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have. It applies to yourdoctorbuddy.org and to the transportation and companionship services we provide in Lancaster, Pennsylvania and the surrounding areas.

1. Information we collect

Information you provide directly

When you contact us by phone or email, or when you arrange a ride, you may share information such as your name, phone number, email address, pickup and destination addresses, appointment dates and times, scheduling preferences, and any other details you choose to give us.

Information collected automatically

When you visit our website, our hosting and analytics providers may automatically collect limited technical information, such as your IP address, browser type, device type, the pages you view, and the date and time of your visit. This is collected through cookies and similar technologies (see Section 4).

Health-related and sensitive information

Because our services involve medical appointments, you may choose to share health-related details — for example, the type or location of an appointment, mobility needs, or the assistance you require. We treat this information as confidential and use it only to coordinate and provide the services you request. We do not use it for advertising and we do not sell it.

2. How we use your information

We use the information we collect to:

• Schedule, coordinate, and provide transportation and companionship services;
• Communicate with you about bookings, confirmations, changes, and questions;
• Arrange logistics such as pickup locations and appointment timing;
• Process payments for services you have arranged with us;
• Maintain, improve, and secure our website and services;
• Comply with legal obligations and enforce our terms; and
• Protect the rights, property, and safety of our clients, our team, and the public.

3. How we share your information

We do not sell your personal information. We share it only in the following limited circumstances:

• Service providers who help us operate, such as our website hosting and customer-management platform (HighLevel), mapping and location providers (such as Google Maps), and communication tools. These providers may only use the information to perform services for us.
• At your direction — for example, coordinating your ride or appointment with a family member, caregiver, or medical office you ask us to work with.
• Legal and safety reasons — when required by law, subpoena, or legal process, or when we believe disclosure is necessary to protect rights, property, or safety.

4. Cookies and tracking

Our website may use cookies and similar technologies to keep the site working properly and to understand how visitors use it. You can control or disable cookies through your browser settings; however, some parts of the site may not function as intended if cookies are turned off.

5. Third-party links and embeds

Our website may contain links to, or embedded content from, third-party services (such as an embedded Google map). We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you interact with.

6. Data retention

We keep personal information only for as long as needed to provide our services, communicate with you, and meet our legal, accounting, or reporting obligations. When it is no longer needed, we take reasonable steps to delete or anonymize it.

7. How we protect your information

We use reasonable administrative and technical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your choices and rights

You may contact us at any time to ask what information we hold about you, to request corrections, to ask us to delete information, or to opt out of non-essential communications. Depending on where you live, you may have additional rights under applicable state privacy laws. To exercise any of these choices, contact us using the details below and we will respond as required by law.

9. Children’s privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of our website or services after changes take effect means you accept the updated policy.

11. Contact us

If you have questions about this Privacy Policy or how we handle your information, please reach out:

Your Doctor Buddy
Phone: (717) 879-5044
Email: [email protected]
Serving Lancaster, PA and surrounding areas